Our Products

Quality & Safety

OPUS Quality & Safety provides you with low latency, risk-adjusted benchmarks of all safety metrics and key diagnoses by mortality, length of stay and readmission.

  • Custom reports with automated production and email distribution to your team
  • AI driven trend change analysis automatically highlights the variations in performance that matter
  • Automated data quality audit checking and high capacity processing (from submission to availability in tool in under 10 minutes)
  • Flexible user access profiles with complete audit capacity for governance and data stewardship
  • Intuitive interface accessible across web, tablet and mobile
  • Ease of use and deployment increases stakeholder access
  • Advanced automated QC drives improvements in underlying data quality
  • Low latency improves the utility and credibility of the reported outcomes
  • Automated variation analysis reduces the time to access key metrics
  • Automated reporting reduces administrative resource requirements

Patient Experience

In patient experience we offer both data capture (through our partnership with Feedtrail) and benchmarked data analysis including integration with quality and safety outcomes.


The Feedtrail platform enables real-time patient experience monitoring throughout the care journey.

  • Flexible cloud-based platform to create focused surveys in minutes
  • Collect real-time patient/family feedback before, during and after care via text message
  • Multiple language support (over xx languages)
  • Instantly direct promoter patients to public review sites
  • Analyze patient comments for keywords and sentiment
  • Personalized, real-time notifications empower teams for immediate service recovery
  • Understand key drivers for better NPS, Likelihood to Recommend and Top Box scores tied to individual providers, departments, and/or locations

"We have an incredible data infrastructure here at Texas Children's, but like many pediatric hospitals we're lacking in one crucial area... Benchmarks. Configo fills this critical gap."

Director - Quality Outcomes & Analytics Texas Children's Hospital

Benchmark and Connect (Coming Soon)

Opus Patient Experience will allow you to move beyond the traditional silos integrating patient experience outcomes with quality and safety measures to provide a complete picture of care.

Health Equity (Coming Soon)

Opus Health Equity will enable pediatric hospitals to understand the key variations in care delivery and outcomes by demographic and socio-economic group to focus efforts on reducing inequality.